SHIPPING COST (as of 11/01/2020)
The postage costs of our books vary depending on the option chosen by the client:
These costs are subsidised with a variable discount on the official rate of the Post Office.
Book shipping costs:
Spain (nomal/registered): Free / 3 €
Europe (nomal/registered): 4 / 7 € per book
World (nomal/registered): 7 / 10 € per book
Booklet shipping costs:
Spain (nomal/registered): 0,75 / 3,90 € (plus 025/0,40€ per additional booklet)
Europe (nomal/registered): 1,5 / 5,75 € (plus 0,50€/0,75€ per additional booklet)
World (nomal/registered): 1,5 / 6 € (plus 0,50€/1€ per additional booklet)
Shipments are made twice a week: Monday and Thursday
The delivery times of our books vary depending on the option chosen by the client:
For shipments within Spain by ordinary postage, delivery is approximately 7-15 working days from the shipment of the order.
For shipments within Spain by registered mail, delivery is approximately 5-8 working days from the shipment of the order.
For shipments to Europe by ordinary post, delivery is approximately 7-15 working days from the shipment of the order.
For shipments to Europe by registered post, delivery is approximately 5-9 working days from the shipment of the order.
For shipments to the USA and the rest of the world by certified post, delivery is approximately 2-3 weeks from the shipment of the order.
Shipments by post does not depend on us, so we cannot guarantee the exact delivery time, and only when the shipment is certified we can follow it up.
If at the time of placing the order there were no stocks of the requested book, we will contact you immediately to communicate the estimated delivery time or proceed to cancel the purchase if it is impossible to deliver the said product.
In any case, a delay in delivery with respect to the indicated delivery times will not entitle the customer to demand any compensation.
RECEIPT OF SHIPMENT
The books and booklets can be sent to a different address from that of the buyer. In that case, just specify the postal information and the recipient’s name in the “Other information” field.
If you entrust the receipt of your order to a third person (doorman, receptionist, neighbour, etc.), they will receive the shipment on your behalf and on own account. In this case, we cannot be held responsible for the treatment that person will give to the package.
If you wish to return the product after its receipt, in accordance with current legislation, you can request this within a maximum period of seven (7) calendar days starting from receipt of the order. In this case, the return shipping and receipt costs will be borne by and be the responsibility of the customer.
Before making the said return, you must contact us within the indicated period through the email address firstname.lastname@example.org and we will indicate how to proceed. No refund will be made on a return that has not been previously communicated. The price to be returned is the one that originally appeared in the order and the amount will be reimbursed according to the payment method made by the customer.
For your return to be accepted, the book and its packaging must be in perfect condition, that is, it must not have been opened.
If you wish to exchange the returned item for another book, the costs of the return and new shipment will not be assumed by Bruno Lernout.
If the reason for the return is that the book sent does not correspond to the order or that it is defective, we will send you a new book once we receive the one that you return. If the book received is defective, the change will always be made for the same book that was requested and you will be billed only for the first shipment, making us responsible for the cost of the postage corresponding to the return and new shipment.
DELAY OR FAILURE IN DELIVERY
In case of delay in delivery, we would appreciate it if you let us know as soon as possible so that we can determine the reason for the delay and respond appropriately. To do this, do not hesitate to contact us through the email email@example.com.
If your package is sent through the Post Office and is not received because the delivery address was wrongly entered in the purchase form, the responsibility for the failure of delivery will be assumed by the buyer. If mail delivery returns the package to the sender, we can send it again; in this case, the buyer must bear the cost of shipping. If mail delivery does not return the package to the sender, we will not refund the purchase, as it is due to an error of the buyer.
Despite all of our guarantees regarding stock reserves, an item may be out of stock between the time of order and shipment.
If it is impossible to fully or partially complete the order, we will contact you immediately to inform you of the new situation and you can decide whether to wait for the order to be available or if you want to be reimbursed for the amount of the products ordered and not delivered. In that case, the refund will occur within a maximum period of thirty (30) days from when the customer is informed of the unavailability of the product.
The two forms of payment on this website are completely safe.
If you make the payment by bank transfer, the author does not store your bank details, so it is completely safe.
If you make the purchase by bank card, the payment process is made through Paypal, one of the safest and most reliable companies in the sector. The author at no time knows or has any information about the customer’s card. Payments through Paypal are made through the HTTPS protocol using encryption based on SSL (Secure Socket Layers). For your safety, we have left the transaction in the hands of the experts.
If you are already a registered PayPal customer, you do not have to include your credit card in the purchase process; you only have to include your email address and password in the form.
Bruno Lernout collects personal data from his clients for the sole purpose of correctly handling the orders requested by them and undertakes not to communicate the data supplied by his clients to any other company.
Bruno Lernout undertakes not to send unwanted advertising via email without having previously obtained the recipient’s authorization. In the event that a client has registered for the newsletter, only information about our news and offers will be sent to them. In accordance with current legislation, customers have the right of access to, rectification and objection of their data. The customer can express a wish not to receive any type of advertising at any time.
To exercise these rights, clients can contact Bruno Lernout through the email address firstname.lastname@example.org and express the type of right they wish to exercise.
Secretsinthebible.com is a project by Bruno Lernout (DNI: X0272091R).
This privacy statement explains what personal data we collect from our customers and how we use it. We invite you to read these terms carefully before providing your personal data on this website.
On this website, the personal data of users is respected and cared for. As a customer you should know that your rights are guaranteed.
We have strived to create a safe and reliable space and that is why we want to share our principles regarding your privacy:
We never ask for personal information unless it is really necessary to provide you with the services you require.
We never share personal information about our customer with anyone, except to comply with the law or in case we have your express authorization.
Bruno Lernout has adapted this website to the requirements of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), and Royal Decree 1720/2007, of December 21, known as Regulation development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (RGPD), as well as with Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce (LSSICE or LSSI).
Person responsible for the processing of your personal data
Identity of the person responsible: Bruno Lernout
NIF / CIF: X0272091R
Address: Avenida de Lugo 114-1B / 15810 ARZÚA / ESPAÑA
Activity: Publishing books and booklets about religion and philosophy.
For the purposes of the provisions of the aforementioned General Data Protection Regulation, the personal data that you send us through the web forms will receive the data processing of “Website users and subscribers”. For the data processing of our customers, we implement all the technical and organizational security measures established in the current legislation.
Principles that we will apply to your personal information
In the processing of your personal data, we will apply the following principles that comply with the requirements of the new European data protection regulation:
Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you of in advance with absolute transparency.
Principle of data minimization: We will request only the data strictly necessary in relation to the purposes for which we require it. The minimum possible.
Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of its processing, depending on the purpose.
Principle of integrity and confidentiality: Your data will be treated in such a way that an adequate security of personal data is guaranteed and confidentiality is guaranteed. You should know that we take all necessary precautions to prevent unauthorized access or improper use of our users’ data by third parties.
How have we obtained your data?
The personal data that we process on this website comes from:
Book buying process
Comments on the web
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation on whether secretsinthebible.com is processing personal data that concerns them, or not.
Interested persons have the right to:
Request access to personal data relating to the interested party
Request its rectification or deletion
Request the limitation of its processing
Object to data processing
Request data portability
Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will keep them only for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. Bruno Lernout will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. As an interested party, you have the right to receive the personal data that concern you, that you have provided us and in a structured, commonly used and machine-readable format, and to transmit them to another data controller when:
The treatment is based on consent.
The data has been provided by the interested person.
The processing is carried out by automated means.
By exercising your right to data portability, you will have the right to have personal data transmitted directly from controller to controller when technically possible.
The interested parties will also have the right to effective judicial protection and to file a claim with the control authority, in this case, the Spanish Agency for Data Protection, if they consider that the processing of personal data that concerns them violates the Regulation.
For what purpose do we process your personal data?
On the website secretsinthebible.com there are different systems for capturing personal information and treating the information provided by interested persons with the following purpose for each capture system (forms):
Contact form: We request the following personal information: name and email. For example, we can use this data to respond to your request and respond to doubts, complaints, comments or concerns that you may have regarding the information included on the web, the services provided through the web, the processing of your personal data, as well as any other queries you may have and that are not subject to the contracting conditions. We inform you that the data you provide us will be located on the servers of IONOS (Bruno Lernout’s email and hosting provider) within the EU.
Registration form for blog / web comments: we request the following personal information: name, email and website. To comment on blog posts or certain pages of secretsinthebible.com, the user is required to provide that information, choosing to store said data, registering, at which point the user can make as many comments as they want and respond to the previous ones. We inform you that the data you provide us will be located on the servers of IONOS (hosting provider) within the EU.
There are other purposes for which we process your personal data:
In accordance with the provisions of the general regulation of European data protection (RGPD) 2016/679, Bruno Lernout at the address C / Avenida de Lugo 114-1B – 15810 ARZÚA will be responsible for the processing of data corresponding to users of the web, customers and subscribers.
Bruno Lernout does not sell, rent or transfer personal data that can identify the user, nor will he do so in the future, to third parties without prior consent.
Cookies and content embedded in navigation
When browsing secretsinthebible.com, non-identifiable data may be collected, which may include IP addresses, geographical location (approximate), a record of how the services and sites are used, and other data that cannot be used to identify the user. Non-identifying data also includes those related to your browsing habits through third-party services. This website uses the third-party analysis services of Google analytics. We use this information to analyze trends, administer the site, track user movements around the site, and to gather demographic information about our user base as a whole.
Legitimation for the processing of your data
The categories of data that are processed are identifying data. Specially protected data categories are not treated.
How long will we keep your data?
The personal data provided will be kept:
As long as the commercial relationship is maintained.
Until its deletion is requested by the interested party.
To which recipients will your data be communicated?
Many tools that we use to manage your data are hired by third parties.
To provide services strictly necessary for the development of the activity, Bruno Lernout shares data with the following providers under their corresponding privacy conditions:
Hosting: IONOS, with address c / Avenida de la Vega, 1 Edificio Veganova 3 Planta 5 Puerta C de Alcobendas, CP 28108, Madrid – CIF: B85049435. This company processes the data in order to perform its hosting services for Bruno Lernout. More information at: https://www.ionos.es/
Web platform: Automattic Inc., domiciled in the USA. More information at: https://es.wordpress.com/ (Automattic Inc.). Automattic Inc. processes the data in order to provide its web platform services to Bruno Lernout.
Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help secretsinthebible.com analyze how users use the website. The information generated by the cookie about your use of secretsinthebible.com (including your IP address) will be directly transmitted and filed by Google on servers in the United States.
Secret and data security
secretsinthebible.com is committed to the use and processing of users’ personal data, respecting their confidentiality and using them in accordance with the purpose thereof, as well as to complying with their obligation to store them and adopt all measures to avoid alteration, loss, processing or unauthorized access, in accordance with the provisions of current data protection regulations.
secretsinthebible.com cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.
With regard to the confidentiality of the processing, Bruno Lernout will ensure that any person who is authorized to process the client’s data (including his staff, collaborators and providers), will be under the appropriate obligation of confidentiality (either a contractual or legal duty).
When a security incident occurs, and Bruno Lernout realizes it, he must notify the Client without undue delay and must provide timely information related to the Security Incident as it is known or when the Client reasonably requests it.
Accuracy and veracity of the data
As a customer, you are solely responsible for the veracity and correctness of the data that you send to secretsinthebible.com, exonerating Bruno Lernout from any responsibility in this regard.
Customers guarantee and are responsible for, in any case, the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.
Acceptance and consent
The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to Bruno Lernout in the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.
Bruno Lernout reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, Bruno Lernout will announce on this page the changes introduced with reasonable anticipation of their implementation.
According to the LSSICE, Bruno Lernout does not carry out SPAM practices, so he does not send commercial emails that have not been previously requested or authorized by the user. Consequently, in each of the forms enabled on the web, the user has the possibility of giving their express consent to receive the newsletter, regardless of the commercial information requested at the time.
In accordance with the provisions of Law 34/2002 on Services of the Information Society and electronic commerce, Bruno Lernout undertakes not to send communications of a commercial nature without properly identifying them.